Released on: December 5, 2007, 6:07 am

Press Release Author: eGain Communications

Industry: Software

Press Release Summary: eGain ServiceT International Edition recognized for enabling
exceptional cross-channel, multilingual customer service from a single deployment

Press Release Body: Mountain View, Calif., (December 5, 2007) - eGain Communications
(OTC BB: EGAN.OB), provider of the industry\'s top-rated* customer service and
contact center software for in-house or on-demand SaaS deployment, today announced
that eGain Service 7.6 International Edition was named a Customer Interaction
Solutions 2007 Product of the Year.

eGain Service, available on-premise or on-demand, is the industry\'s most
comprehensive customer interaction hub (CIH) software suite that includes
award-winning applications for call tracking and resolution, knowledge management,
multimodal web self-service, email management, chat, web collaboration,
notifications, service fulfillment and more.

Available in multiple European languages (Dutch, German, French, Italian, Spanish)
in addition to English, eGain Service 7.6 International Edition enables global
enterprises to provide unified customer experiences through "out of the box" local
language user interfaces within and across an array of interaction channels
including phone, web self-service, chat, cobrowse, email, and SMS. Moreover, the
solution will enable multilingual customer service from a single deployment,
reducing the need for additional professional services and installations, and
helping curb the total cost of ownership (TCO).

Customer Interaction Solutions editors selected companies who demonstrate the
vision, leadership, and attention to detail that are the hallmarks of the
prestigious Product of the Year award winners.

"eGain has consistently proven over the years they are committed to quality and
excellence in delivering solutions that enable businesses to provide a superior
customer service experience while maximizing ROI. I am pleased to honor their hard
work and accomplishments and look forward to more innovative solutions from eGain in
the future," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of
Customer Interaction Solutions.

\"Increased globalization and internationally distributed contact center
architectures have increased the need for cost-effective multilingual, multichannel
customer service," said Ashu Roy, CEO of eGain. "With a single deployment of eGain
Service International Edition, global businesses can quickly transform traditional
call centers to multichannel, multilingual, customer interaction hubs. It is a great
honor for eGain Service International Edition to be named a winner of the Customer
Interaction Solutions 2007 Product of the Year Award.\"

The 10th Annual Product of the Year Award winners will be featured in the January
2008 issue of Customer Interaction Solutions magazine.



*Source:
2007 Forrester WaveT report on interaction-centric customer service management
software: #1 in \"strategy\", \"customer service\" product capabilities, \"architecture
and platform,\" \"product strategy\", \"corporate strategy,\" and \"customer base\"
2006 Forrester Wave report on eService: Rated as a leader in current offering and
strategy with the highest scores in 14 enterprise-critical criteria
2005 Forrester Wave on eService: Rated #1 in \"current offering\"
2005 Patricia Seybold Group Bull\'s Eye Reports on Cross-Channel, Cross-Lifecycle
Customer Service: Rated #1 in overall capabilities, knowledge management,
architecture and analytics



About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the
call/contact center, CRM and teleservices industries. CIS magazine has helped the
industry germinate, grow, mature and prosper, and has served as the leading
publication in helping these industries that have had such a positive impact on the
world economy to continue to thrive. Through a combination of outstanding and
cutting-edge original editorial, industry voices, in-depth lab reviews and the
recognition of the innovative leaders in management and technology through our
highly valued awards, Customer Interaction Solutions strives to continue to be the
publication that holds the quality bar high for the industry. Please visit
www.cismag.com.
About eGain Service
eGain Service is the industry\'s most comprehensive customer interaction hub software
suite. Available on-premise or on-demand, eGain Service includes integrated,
award-winning applications for call tracking and resolution, contact center
knowledge management, multi-modal web self-service, email management, chat, web
collaboration, fax and postal mail management, notifications, and service
fulfillment.
eGain Service is built on eGain CIHT, the industry\'s most integrated and flexible
customer interaction hub platform. Based on a 100% J2EE architecture, it includes
out-of-the-box integration with leading business applications, content management
systems, and call center infrastructure solutions. With its fine-grained
service-oriented architecture (SOA), the eGain CIH platform enables rapid
development of powerful applications. For more information about eGain Service,
please visit: http://www.egain.com/products/multichannel_service.asp
About eGain
eGain (OTC BB: EGAN.OB) is a leading provider of customer service and contact center
software for in-house or on-demand SaaS deployment. For more than a decade, the
world\'s largest companies have relied on eGain to transform their traditional call
centers, help desks, and web customer service operations into multichannel customer
interaction hubs. Based on the Power of OneT, the concept of one unified platform
for multichannel customer interaction and knowledge management, these hubs enable
dramatically improved customer experience, end-to-end service process efficiencies,
increased sales, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves more than 800 enterprise customers worldwide. To find out more
about eGain, visit www.eGain.com or call the company\'s offices: 800-821-4358 (US
headquarters), 1753-464646 (UK and Continental Europe).



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eGain, the eGain logo, and all other eGain product names and slogans are trademarks
or registered trademarks of eGain Communications Corp. in the United States and/or
other countries. All other company names and products mentioned in this release may
be trademarks or registered trademarks of the respective companies.

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eGain media contact TMC media contact
Connie Pheng Jan Pierret
Phone: 650-230- 7449 Phone: 203-852-6800, ext. 228
Email: pr@egain.com Email : jpierret@tmcnet.com


Web Site: http://www.egain.com

Contact Details: eGain media contact
Connie Pheng
Phone: 650-230- 7449
Email: pr@egain.com